Return & Refund Policy

Last Updated: August 23, 2026

At Diaspora Home Collective, we thoughtfully curate each item for your home and want you to feel confident in your purchase. If something is not quite right, please review our return and refund guidelines below.

Returns

We accept eligible returns requested within 14 days of delivery.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition
• Include all original packaging, tags, inserts, and accessories
• Show no signs of use, damage, washing, alteration, or assembly
• Be accompanied by proof of purchase

Items returned without their original packaging or in a condition that prevents resale may be denied.

Before sending any item back, please contact Diaspora Home Collective to request return authorization. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for returns due to preference, size, color, change of mind, or other reasons unrelated to an error by Diaspora Home Collective.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning merchandise. Diaspora Home Collective is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the shipping box and packaging if the item arrived damaged

After reviewing the claim, we may offer a replacement, store credit, or refund depending on product availability and the circumstances.

Do not discard damaged merchandise or its packaging until your claim has been resolved.

Non-Returnable Items

The following items are final sale and cannot be returned unless they arrive damaged or defective:

• Gift cards
• Clearance or final-sale merchandise
• Personalized or customized items
• Items marked “Final Sale” on the product page
• Used, washed, altered, assembled, or damaged merchandise
• Items returned without original packaging
• Certain hygiene-sensitive or consumable products once opened or used

If you are unsure whether an item is eligible for return, please contact us before purchasing.

Refunds

Once your authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after a refund is processed for the credit to appear on your account. Processing times vary by financial institution.

Shipping charges are not refundable unless the return resulted from an incorrect, defective, or damaged item caused by Diaspora Home Collective or its fulfillment process.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, color, or style, please return the eligible original item according to this policy and place a new order.

Sale Items

Products identified as Final Sale are not eligible for return or refund.

Promotional discounts alone do not necessarily make an item final sale unless the product listing or promotion specifically states otherwise.

Refused or Undeliverable Packages

Orders returned to us because of an incorrect or incomplete shipping address, delivery refusal, or failure to retrieve a package may be refunded after the merchandise is returned and inspected.

Original shipping charges and any return-to-sender fees may be deducted from the refund.

Contact Us

For return requests or questions regarding this policy, please contact:

Diaspora Home Collective
Email: support@diasporahomecollective.com,

Please include your order number whenever contacting us about an existing purchase.