Shipping Policy

Last Updated: August 23, 2026

At Diaspora Home Collective, we carefully prepare each order so your pieces arrive safely and ready to enjoy in your home.

This Shipping Policy explains our processing times, delivery expectations, shipping charges, and what to do if an order is delayed, lost, or damaged.

Order Processing

Orders are generally processed within 2–4 business days after payment is successfully completed.

Business days are Monday through Friday and exclude federal holidays.

During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Locations

Diaspora Home Collective currently ships to eligible addresses within the United States.

At launch, we do not guarantee shipping to:

• P.O. boxes
• APO/FPO addresses
• U.S. territories
• International destinations

Availability may vary depending on the product, carrier, or shipping service.

Shipping Rates

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Rates may vary based on:

• Order value
• Package size and weight
• Delivery destination
• Shipping method
• Product type

Any available free-shipping promotions will be subject to the terms shown at the time of purchase.

Estimated Delivery Times

After an order has been processed, standard delivery generally takes approximately 3–7 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Carrier delays may occur due to weather, holiday volume, service disruptions, natural disasters, or other circumstances outside our control.

Tracking Your Order

When tracking information is available, it will be included in your shipping confirmation email.

Please allow up to 48 hours after receiving your tracking number for carrier tracking information to update.

If your tracking information has not updated after several business days, contact us at:

support@diasporahomecollective.com

Please include your order number.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us as soon as possible at support@diasporahomecollective.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

Diaspora Home Collective is not responsible for packages that are delayed, lost, or returned because of incorrect or incomplete addresses provided by the customer.

Additional shipping charges may apply if an order must be reshipped.

Undeliverable or Returned Packages

If a package is returned to Diaspora Home Collective because it was:

• Refused
• Unclaimed
• Sent to an incorrect address
• Sent to an incomplete address
• Otherwise deemed undeliverable by the carrier

we will contact you regarding available options.

If a refund is approved, original shipping costs and any carrier return fees may be deducted from the refund.

Lost Packages

If tracking shows that your package is still in transit but appears significantly delayed, please contact us.

If tracking shows the package as delivered but you cannot locate it, we recommend first:

• Checking around the delivery location
• Checking with household members
• Checking with neighbors when appropriate
• Reviewing any carrier delivery photos or notices
• Contacting the shipping carrier directly

Please contact Diaspora Home Collective if you still cannot locate your package.

We will assist with available carrier claims or investigations where appropriate, but we cannot guarantee replacement or reimbursement for every package marked as successfully delivered by the carrier.

Damaged Orders

Please inspect your shipment as soon as it arrives.

If an item arrives damaged, contact us within 48 hours of delivery at:

support@diasporahomecollective.com

Include:

• Your order number
• Clear photographs of the damaged item
• Photographs of the shipping box
• Photographs of the internal packaging
• A brief description of the damage

Please keep the product and all packaging until your claim has been reviewed.

Depending on the circumstances and inventory availability, we may offer a replacement, refund, or store credit.

Multiple Shipments

Some orders may arrive in more than one package.

If your order contains multiple products, you may receive separate tracking numbers and deliveries.

You will not necessarily be charged additional shipping solely because an order is divided into multiple shipments.

Preorders and Backordered Products

Products identified as preorder or backordered items may have different estimated shipping dates.

Any expected timeframe will be provided on the applicable product page when available.

If your order includes both in-stock and preorder merchandise, products may ship separately.

Large, Oversized, or Fragile Items

Certain large, heavy, oversized, or fragile products may require additional handling or shipping charges.

Any applicable charges will be displayed at checkout or communicated before fulfillment when necessary.

Some oversized products may be subject to additional delivery restrictions.

Shipping Delays

Diaspora Home Collective is not responsible for shipping delays caused by events outside our reasonable control, including:

• Severe weather
• Carrier disruptions
• Natural disasters
• Labor disruptions
• Transportation interruptions
• Government actions
• Supply-chain delays

We will make reasonable efforts to assist customers when significant carrier issues occur.

Shipping Promotions

Free-shipping offers and other shipping promotions may:

• Apply only to qualifying order values
• Exclude certain oversized or heavy items
• Apply only to specific U.S. destinations
• Be available for a limited time
• Be subject to additional promotional terms

Changes or Cancellations

If you need to change or cancel an order, contact us immediately at support@diasporahomecollective.com.

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing, fulfillment, or shipment, we may be unable to modify or cancel it.

Contact Us

For shipping questions or order assistance, contact:

Diaspora Home Collective
Email: support@diasporahomecollective.com

Please include your order number whenever contacting us about an existing order.